Call Centre Operations
Enhance sees call centre technology as part of a strategy to deliver
superior customer service, and successfully acquire, retain and
grow valuable customer relationships. The emphasis of call centre
operations have been customer service and support - focusing mainly
on customer inbound requests and issue logging.
Call centre operations have expanded. More organisations are broadening
their need with outbound marketing and pro-active customer management.
The iscolation of call centre operations is also a thing of the
past. Organisations are providing customers with a choice of contact
interaction - internet, e-mail and SMS messages are all services
the consumer is coming to expect.
However, organisations have been quick to realise call centre solutions
do not come cheap. The trend is shifting to outsourcing call centre
operations to reduce ever increasing cost.
Enhance recognises these needs and has affiliations with some of
the world-leaders in call centre solutions. We can provide the expert
resource required to provide a fully functional, integrated call
centre solution either in-house or outsourced.
Read about the business trend towards outsourced
call centre solutions
Contact Enhance for more
information on our CRM call centre solutions