Customer Relationship Management : ensure your customers remain loyal and profitable

 

Customer Relationship Management

Improve direct sales through customer intimacy 

General Services:
  CRM Services Overview
  Relationship Management
      CRM Services
      PRM Services
      Portal Services
  Project Management
  Sales Configuration
  Sales Effectiveness
  Web Effectiveness
  Technology Effectiveness
 
 General Information:
  About ENHANCE
  Affiliations
  Case Studies
  News
  Contact
 
 Associated Links & Articles:
  Internet Promotion

Customer Relationship Management Services

Our CRM Services will focus on all interactions between your business and customers, with a view to improve revenue streams and reduce cost.

 Customer Relationship Management recognises:

   Each customer’s requirements are unique
   Information should be provided in a consistent & accurate manner
   Success is measured by customer acquisition, retention and profitability
   A CRM strategy must encapsulate and consolidate information across the   entire enterprise

 Customer Relationship Management will examine how you:

   Generate new customers
   Sell to your customers
   Retain existing customers
   Support existing customers
   Analyse sales effectiveness
   Introduce product/price information

 Customer Relationship Management will improve:

   Campaign management
   Opportunity tracking
   Contact management
   Unassisted selling
   Quotations/proposals
   Up-sell/cross-sell opportunities
   Support & services

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