are in the final stages of supporting an extensive call
centre operation in Chennai, India; which will use CustomerSoft's
Expert Support Program (ESP) software together with the
software of CustomerSoft's technology partners – Concerto
and Control F1.
This initiative by CustomerSoft
will support a number of organisations looking to outsource
their call centre operations; including four companies from
the United Kingdom. The service will go live early 2004.
Contrary to belief expressed
by trade unions, British companies that have outsourced
their call centre operations to India have become more globally
competitive, a study by the Federation of Indian Chambers
of Commerce and Industry (FICCI), has indicated.
"British companies which would have otherwise become
dysfunctional in terms of pricing of their products have
become viable and competitive," FICCI secretary general
Dr Amit Mitra said on Thursday.
Citing an example, he said BT, which was among the first
to utilise call centre operations in India, had become viable,
saving thousands of jobs. Similarly, GE which houses 3,000
call centre workers in a building in Bangalore had also
He said contrary to popular perception, working conditions
at call centres in India were far better than those in developed
countries. According to him there was great scope and tremendous
potential for increasing the two-way trade and investment.
"This year India's investment in the UK was higher
than the UK investment in India," he pointed out.
For more information on what CustomerSoft can offer - including
Call Centre Operations, Service & Support Management
- contact Enhance
If you express an interest in
becoming a CustomerSoft reseller, contact Jo Greenwood on
+44 (0)1252 680323