CRM Service Management

Maximise Your Service Engineers Efficiency 

 General Services:
  CRM Services Overview
  Relationship Management
  Project Management
  Sales Configuration
  Sales Effectiveness
  Web Effectiveness
  Technology Effectiveness
 General Information:
  Case Studies
 Associated Links & Articles:
  CRM Service Mgt - ESP
  CRM Services
  Info Search & Retrieve

Manage Support Services for your Customers

Streamline your CRM service management processes with an effective blend of software and service solutions. Manage the time of your service engineers more effectively with automatic task alerts and feedback to a centralised support knowledgebase.

 Customer Service Management Features :

   Manage customer service levels
   Track support issues real-time
   Auto-escalate critical defects
   Online access to resolution knowledgebase

Enable your service engineers to work more effectively in the field, providing them with time-critical information. In addition, manage and track the effectiveness of your service engineers.

 Service Engineers Support Features :

   Remote access to critical information
   Effective time management via activity lists and calendar appointments
   Feedback resolution details to central support center
   Automated e-mail notifications and alerts

Provide business critical analysis and reporting across your CRM service enterprise.

 Service Management Reporting Features :

   Executive account management
   Quick & flexible report management
   Graphical real-time operational key metrics
   Manage equipment, service level agreements and support contracts

Utilise an open architecture, flexible design and intuitive interface to minimise implementation costs and dramatically reduce total cost of ownership.

 Service Management Technical Features :

   Single relational database
   External documents embedded with customer details
   Seemless integration with Micosoft Word and Outlook
   Editor to customise database fields and forms
   Data import/export wizard

Contact Enhance for more information on our CRM Service Management Solutions

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CRM Service Management Engineers Support Solution