Needs analysis - using sales configuration to recommend action based on user selections and business rules


Sales Configuration - Needs Analysis

Complex Selling made Simple 

General Services:
  CRM Services Overview
  Relationship Management
  Project Management
  Sales Configuration
      Needs Analysis
  Sales Effectiveness
  Web Effectiveness
  Technology Effectiveness
 General Information:
  Case Studies
 Associated Links & Articles:
  Internet Promotion

Recommendation based on Needs Analysis

Providing advice through needs analysis is another strength of sales configuration. This advice could be for a customer selecting a product or providing guidance to a field engineer diagnosing faulty machinery.

Whatever needs analysis, sales configuration will provide consistently accurate information, deployable throughout your business enterprise.

 Could you benefit from Needs Analysis?

   Preventative maintenance on business critical products
   Customer's requirements not appropriate for selected product
   High level of breakage through general use
   Product too complex for customer to specify

 Benefits of Needs Analysis:

   Recommend product based on customer usage
   Fault finding diagnostics based on symptoms
   Educate and guide the customer, providing an enhanced service
   Reduce product repairs and replacements


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Enhance supports needs analysis at the point of sale